bI bought this skirt in your store last week. What a famous brand is that! The stitches are coming off. Anyway, I'd like to ask for a refund for this skirt.
上周我在你们店里买了这条 裙子。这是什么名牌啊！线头都松了！不管怎么说，我想要退货。
aI'm sorry. They are not refundable. But we can exchange it for you, OK?
对不起，它们是不能退的。 但我们可以给您换一条，行吗？
bOK.
好吧。
aWait for a moment. I think we have another one…Here you go.
稍等一下。我想我们还有 一件……这就是。
bBut this one is blue. Mine is red.
但这条是蓝色的。我的是红 色的。
aSorry, lady. This is the only one we've got now. How about we fix it up for you?
对不起，小姐。我们现在 只剩这件了。我们帮您补一下怎么样？
bThat's certainly good. When will it be ready?
那好啊。什么时候能补好？
aIt will be ready tomorrow.
明天就能补好。
bThat's quick.
那挺快的。
aCome along then and bring this receipt with you. And I am afraid we've gonna have to charge you 20 for that.
1. make a complaint 有意见，抱怨
例句：
He has streamlined the local bureaucracy, put every child in school and opened his office to anyone who wants to make a complaint.
他一改当地官僚作风，保证每一个孩子都有学上，对所有提意见的公众敞开他的办公室。
2. come off 松动，落下来
例句：
站起来,要不然耳朵会掉的!
Stand up or your ear'll come off!
3. ask for a refund 退货
例句：
Ask for a refund if the goods are faulty.
商品如有缺陷，可要求退款。
4. exchange sth for sb 为某人换某物
例句：
Then can I exchange it for something else with the same price?
那我可以交换等值的其它东西吗？
5. fix sth up 修补……
例句：
我想这能修补好你的胃。
I think this is gonna fix up your old gut.
6. charge sb sth 收某人费用
例句：
That's a rip-off! You should charge me 30 dollars for that!
你要打劫啊！居然要我30美元。
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