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11.让客户成为你的销售员。
Empower customers to help sell new customers
12.为你的团队创造最好的工作环境。
Create the best environment you can for your team
13.与其乱猜答案，不如提出正确的问题。
Asking good questions is more important than guessing the answer
14.建立各种人际关系，日后会帮到你。
Build relationships before you need them
15.开始谈判前，就做好不成功的准备。
Always consider the best alternative outcome before beginning a negotiation
