ࡱ> 9 Rjbjbj"T&lR>R>R>8>,>U??"???3B3B3BSSSSSSS$W 8YN TA3BA@3B3B3B TwI??#JUwIwIwI3B??SwI3BSwIwI9MV7R@R?? \<R>-C wR R `U0URTY9G>YRwIR~FURSvU_  Lesson One bN~ Self-Introduction Lesson Two fYN (Effective Question and Answer Techniques) Lesson Three 5u݋b] (Western telephone etiquette) Lesson Four 6R[e z (Setting agenda for meetings, travel and events) Lesson Five [cNir (Inviting, accepting, declining, offering, refusing) Lesson Six FUN(u (Translations on foods, showing opinions) Lesson Seven ]\OKNYO (Choosing and developing topics of conversation) Lesson Eight ]\ObՋ (Job interview) Lesson Nine RlQꁨRS (Office Automation) Lesson Ten FUNO (At the Meeting) Lesson OnebN~ Self-Introduction Welcoming On behalf of & , I m very glad to welcome you& It s a pleasure to see you here. Welcome to& Thank you for coming all this way. Self Introduction Please let me introduce myself. Im How do you do? My name is May I introduce myself? Im Its a pleasure to make your acquaintance. My name is Third-party Introduction Its my pleasure to introduce you to Id like to introduce you to A, let me introduce you to A, Id like you to meet A, I dont believe youve ever met This is Hes in charge of He looks after Hes our Director/Manager. Offering Let me get you a coffee. Would you like a coffee? Let me take your coat. Small talk topics Travel Hows your flight? How do you like our city? Is this your first visit to? Did you have a good trip? Was it easy to find here? Weather Its a beautiful day, isnt it? I heard its going to rain this afternoon. My flight was cancelled because of the heavy snow. There will be a storm tomorrow. Finally weve gotten a beautiful day. I hate the summers here. Theres too much rain and its usually very hot. Im a spring/summer/autumn/winter person. Cold, isnt it? Im freezing. Its lovely/sunny/warm. It was dismal/cloudy/cold/damp/wet/stormy/windy. Accommodation Hows your hotel? Its very comfortable/convenient/luxurious. The service is excellent. Its rather noisy/dirty. The service is rather slow. The rooms are a bit cramped. Sample Dialogue A: Welcome to ABC. Im John Smith. I look after the accounting department here. B: Nice to meet you. My name is Susan Wong. A: Nice to meet you, Susan. How was your trip? B: Slow. It was caught in awful traffic. A: Sorry to hear that. Anyway, have you checked in? B: Yes. A: Everything OK? B: Fine. A: So how do you find our weather? B: It s hot. When I left home, it was only ten degrees. Lesson Two fYN(Effective Question and Answer Techniques) Greetings Good morning/afternoon/evening. How are you doing? How s everything going? How have you been? What have you been up to lately? Whats new/cooking/grilling/going on? Hi/Hey/Whats up! Responses Im doing very well. Thank you. How about yourself? Okay/Not bad/All right. How are you? Great! Thanks. What about you? Couldnt be better! You? Same ol. Awful. /Couldnt be worse. Jobs What do you do? Im a teacher/lawyer/nurse. (profession) I work in finance/waste management/show business. (field of business) Im in marketing/human resource/executive administration. (function) I work for the ABC Corporation. (employer) I work for myself at the moment. (self-employed) I look after the children. /Im a homemaker. Im between jobs right now. (unemployed) How long have you been with them? How do you like it (your job)? Hows business? Family Are you married? What does your husband/wife do? Do you have any kids? How old are they? Are they at school/at college/working? Do they still live at home? Spare time What do you do in the evenings/on weekends? Where do you spend your holidays? What do you do in you spare time? Do you like movies/gardening/sport/cooking? Origins Where do you come from? Where did your family come from? Where were you brought up? How young were you when you moved to New York? Which part of China were you born in? Sample Dialogue A: What do you do? (question) B: Im self-employed. (answer) A: Thats great! I always want to do that. (comment) B: Well. Its a very hard job too. (added information) Lesson Three5u݋b] (making and answering phone calls, western telephone etiquette) Answering the phone Hello! Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you? Susan Park s Office. Susan Park/Susan/Park. May I know who s calling please? May I know what this is in reference to? Asking to speak to someone May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking. Id like to speak to Dr. Smith please. This is John Green. This is John Green from ABC. Is Dr. Smith in, please? Is Susan there? Dr. Smith please. Im with and I need to talk with about Im representing May I speak with, please? Asking someone to wait for a moment Would you mind holding a minute while I try to find her? Could you hold on, please? Please hold on for a second. One/Just a moment, please. Hang on. Ill get him. Just a second. One moment, please. Ill see if hes in. Asking the caller to leave a message Im sorry but hes not here right now. May I take a message or would you like to call back later? Im sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call? Im afraid he cant come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while? Im sorry hes not answering the phone. Perhaps he stepped out for a moment. May I have him return your call? Transferring information Could you repeat that, please? Could you say it once again? Can you say it louder/slower? Have you got that? Could you please spell it? Anything else? Would you like me to read it to you again? Let me repeat to see if I get it. Lesson Four 6R[e z (setting agenda for meetings, travel and events) Making appointment I m calling to make an appointment with you for next Monday. I wonder if it would be convenient to meet you tomorrow. Would it be convenient if I call on you tonight? Could you arrange an appointment with Mr. Green for me? Id like to drop by tomorrow to talk over our plan. I look forward to seeing you at your office on July 18. Can you squeeze in some time for me next week? Suggesting a time Can you make it at 3:00 on Monday? Will 9:00 be alright/okay with you? How about/what do you think of 3:30? Lets say about 9is tomorrow? Anytime before 6 p.m.. Anytime except Monday will be fine/okay/all right with me. Im available from 9:00 to 3:00. Making enquires about flights I have an enquiry about the flights to London on Saturday. Have you got any morning flights on Sunday from Beijing to New York? Is it a non-stop flight? How long will the flight take? Whats the fare for a one-way/round trip to Shanghai? When does the flight depart/leave? When is the departure/arrival time? Is there a discount for a night flight? Can you put me on the waiting list? What time am I supposed to check in? Booking tickets Id like to book a business class ticket on United Airline Flight 518 to Boston. Can I make a reservation for a morning flight on May 3rd, please? Id like to stop over in Chicago if it all right. Id prefer first/business/executive/economy class. Could you book me an aisle/a window seat? Could you make arrangement for vegetarian meals? Confirming and canceling reservations Id like to reconfirm my connecting flight reservation. I wonder if I could cancel my reservation with United Airlines to New York on November 16. Sample Dialogue A: Good morning. Can I please have your ticket and passport? How many pieces of luggage would you like to check in? B: Just this one piece. Can I carry on this bag? A: Sure. Im sorry. Your luggage is 8 kilos overweight. B: How much should I pay for the excess weight? A: The charge for excess weight is 6 dollars per kilo. B: Guess I dont have a choice. A: Heres your boarding pass, ticket and passport. Have a good trip, sir. Lesson Five[cNir (inviting, accepting, declining, offering, refusing) Making invitations I would like to invite you to a reception next Sunday at my home. I would like to invite you to dinner at the new Chinese restaurant. Would you like/care to join us for dessert and coffee? Would you like to go to New York with me next month? I was wondering if youd like to go to the beach on Saturday. I was wondering if youd like to come to dinner on Tuesday evening. Can/Will you meet me at the mall after class for some shoe shopping? Can you come over tomorrow night and watch the game with us? How/what about a movie tonight? Why dont you/not jog with me in the mornings? Why dont you stop by for a visit on your way home? Accepting invitations Thank you very much. Thanks for your invitation. Id be delighted to. /Id love to. Sure. That would be fun/wonderful/great. What a terrific idea! Id really love to. Sounds great! Sounds like fun! Sure thing! Ill see you there. Dinner/6:00 it is! Why dont we! Declining invitations Thank you, but Im afraid I have other plans for that night. Thank you, but Im afraid I have an appointment that day. Im sorry. I cant go to the movie with you. I (excuse) I wish I could, but Im busy. Maybe another time, though. I hate to turn you down, but I must& I would love to any other time, but I ve already made plans. Thank for asking, but& I appreciate the invitation, but I m afraid I can t. I m afraid I can t, but thanks anyway. What about a rain check? Lesson SixFUN(u (Chinese/western/business table manner, translations on foods name, showing opinions) Ways of cooking Baked Boiled Steamed Stewed Braised Deep fried/pan fried/stir fried Grilled Barbecue Ways of cutting Whole Steak Chunk Diced Sliced Shredded Mined Skewer Commenting on food It smells good/looks great/tastes delicious. The sweet potato pie is the best that Ive ever had. Sichuan food is too hot for me. My mouth is burning. This dish tastes kind of salty/sour/greasy/stale. The soup is too heavily seasoned/plain. Proposing a toast May I propose a toast to our friendship and cooperation? Id like to propose a toast to our distinguished American guests. Lets drink to your promotion. Heres to your health/pleasant trip to Beijing/a successful new year. Cheers! Asking for check May I have the check please? Im afraid you made a mistake here. Could please make sure the check gets to me? Check, please. Paying for the check Its on me. Its my treat. Let me do the honor. Ill get it this time. I insist. Lets split it. Lets go 50/50. Lesson Seven]\OKNYO after-work entertainments, choosing and developing topics of conversation Introducing topics/agendas I m glad to bump into you. I wanted to ask you about& While we re on the subject& I just wanted to mention& You know you mention& ? There were a couple of points I wanted to mention The other point was Theres just one thing I wanted to say Changing/ending a topic Anyway, lets talk about something else. So, lets leave that (for later). Changing the subject for a moment By the way Talking of That reminds me Checking and clarifying Do you see what Im getting at? Is that clear? Do you mean? Are you saying? Let me see if I get it clear/correctly. Do you mean? Asking about hobbies and interests Do you have any hobbies and interests? What do you do in your spare/free time? Expressing likes and dislikes I like football. I love reading. I enjoy cooking. I adore Tom Cruise. Im interested in antiques collections, especially Chinese antique furniture. Im quite into golf. Im crazy/mad about rocknroll. I fall for folk dance. John is enthusiastic about hiking. I dont like soccer. I hate boxing. Expressing preferences I prefer jazz to pop. I prefer staying at home to going out with him tonight. I prefer to play badminton rather than play basketball. Joe has a preference for European movies. Of all kinds of music, I like R&B best. Classical music is my favorite music. Hip Hop is my least favorite. As far as I am concerned, poetry reading is for the birds. For me, the best time is to sit back with a cold beer in my hand. Id rather take the bus home. Sample Dialogue A: Have you watched any movie lately? B: Not really. I have been kept busy recently. A: Thats too bad. I went to watch the Red Dragon the other day. Its really fantastic. B: Red Dragon? I havent even heard about it. A: What are you? From the cave? It has been an instant hit after it was put on show in the theatre. B: Well, I told you I was busy. So what was it about? A: Its actually the prequel to The silence of the Lambs. In this one, the story of a former FBI agent Will Graham, who was nearly killed by Hannibal Lecter, is told, and it includes the initial capture of the Cannibal. B: Really? I have watched The silence of the Lambs. It features Anthony Hopkins and Jodie Foster, right? A: You are right. But the new movie has a stronger cast, including young talents like Edward Norton and Ralph Fiennes. Of course, Anthony Hopkins stays and still plays Dr. Lecter. B: It sounds really exciting. I should try to find some time to go. Lesson Eight ]\ObՋ (Job interview) About education What is your education background? I graduated from Peking University. I attended New Oriental School for its spoken English courses in 2003. I m a law/accounting/mathematic major. I minored in finance/computer science. I have a BA/BS/BBA/MBA/MS/MA/PHD degree in Chinese literature/Computer science/finance. I received my BA degree from Tianjin University in 1999. I finished primary school in 1990, and went to middle school that September. I graduated from high school in July 1996, after which I entered Shanghai University of Foreign Studies. About honor, award and activities I won the university scholarship for three academic years. I won second prize in the English Speech Contest of our university in 2001. Ive received the honor of the most outstanding student in 2000. I served in the schools basketball team/as monitor for class. About Experience Have you got any experience in management? Im afraid not. Ive jut graduated from college. Though I have no experience in this field, Im willing to learn. I worked as an interpreter in a foreign trade company for 3 years. Im currently with a state-owned enterprise. Im an administrative assistant with a joint venture company. Im in charge of the personnel department. Reasons for quitting and application I quit due to the expiry of my employment contract. My job is not in line with my area of study. I didnt like the working environment there and there was little opportunity for advancement. Id like to work in a company that gives me more room for personal growth. Id like a career thats more dynamic and challenging. Id love have an opportunity to further develop my abilities. Yours is a famous company with excellent management. If I have an opportunity to work in such a company, I believe Ill be able to fully develop my abilities and obtain wider experience, and at the same time, make valuable contributions to the company. Yours is a multi-national corporation mainly engaged in manufacturing electronic products, with its headquarters in the USA. You entered Chinas market 5 years ago and your products made in China are enjoying good market shares both at home and abroad. About qualification I was specially trained for this kind of job. For the past four years, Ive been working as office director for a joint-venture. Ive had many years of experience in customer service. I have the educational background and relevant experience required for the job. Since my past work experience is closely related to this job. Im confident I can do this job well. I know a lot about how north Chinas market works and how business is done there. Besides Mandarin, my mother tongue, I can also speak English, Japanese and Cantonese. I have been holding a drivers license since 1999. Ive got a certificate of CET band 6. I m energetic and decisive. I always manage to have things done on time. I maybe kind of shy around people. But I m working on it by creating myself more opportunities to social. Lesson Nine RlQꁨRS(Office Automation) Talking about hardware Id like to buy a computer with up-to-date components. Im afraid this software is not compatible with the main board. Your memory is too small to run this application software. A good model of computer includes a Pentium 2.2G processor, 256MB of RAM, a 40GB hard drive, a DVD-ROM drive, a SB live deluxe and a 17-inch monitor. Talking about virus, internet and operation Virus is a self-duplicating computer program that interferes with a computers hardware of operating system. In order to protect your data, you need to install a powerful anti-virus program on the hard disk. These two documents have been infected with a virus. CIH is a very destructive virus. CIH virus triggers/strikes/breaks out on the 26th of April or any month. Do you often go online? I love surfing the internet. Hes a netizen/nethead/cyber addict. John Dow has a lot of net pals. What kind of web site do you often browse? Our homepage was attacked by hackers. Do you do online shopping? You can download all kinds of cute clip arts from this site. My computer is down again. Press the right button on the mouse. Move the cursor here, and double click the left button on the mouse. Please key/type in your password. Please log in/out. Remember to save before you exit. Please backup your important documents on a mobile hard disc drive. Giving instructions Key in your password. Insert a floppy disc into Drive A. To turn on the machine, turn the power knob clockwise. Turn it counter-clockwise to turn it off. Press the button once to start the machine. To stop it, press the same button once again. If you press these two keys (ctrl and space bar) at the same time, you can switch the status from English to Chinese, or vice versa. Lesson Ten FUNOAt the Meeting Starting a meeting Shall we get started? Now that everyone is here, lets get down to business. We are going to discuss three problems this morning. Proceeding to the next item Shall we move on to the next item on the agenda? Lets turn to the second problem. How about proceeding to the next question? Guiding people in the discussion First, Id like Mr. Hunter to briefly introduce the situation. Could you elaborate on that? Miss Brown, can we have your report now? Would you take the minutes of the meeting, Miss Jones? Would you wind up? Were running out of time. Whose turn is it next? Coming back to the main point I think we are getting side-tracked. Shall we get back to the main point? Im afraid were getting a bit off the point. I see your point, but could we please stick to the main problem here? Checking agreement Are we all agreed? Do I have your support on this? Are we all for this plan? Are we all in favor of this decision? Has anyone got any objection to this proposal? Do we all agree on this? Those in favor/against, please put up your hand. Declaring results Meetings adjourned. Let me take a minute to sum up the main points of this discussion. If nobody wants to add anything, we can draw the meeting to a close. Thats about all. Giving an opinion and introducing ideas I think In my opinion, Personally, As far as Im concerned, As I see it, Wouldnt it be possible to Could I make an additional recommendation? Id like to make one more point. Agree with an opinion Yes, I quite agree. I entirely agree with you. Thats exactly what I have in mind. Im all for this plan. Im in favor of this proposal. I cant agree more. Youre absolutely right. Half-agreeing with an opinion Yes, I agree up to a point, but Yes, in a way, but Yes, I partially agree, but I suppose so, but Well, youve got a point there. Theres something in that, I suppose. Disagreeing politely Im having a second thought on that. Well, I dont know. Well, I think it depends. Well, Im not sure about that. Do you think so? Are you sure about that? Disagreeing strongly No, I disagree. No, I don t agree with you at all. No, I wouldn t accept that for one minute. DU_ 0ؚ~FURS 0vU_  Lesson 1 Formal Verbal Communication in Business I Leading Seminars Questioning Techniques Be a Leader and A Good Listener At the Same Time Giving Criticism Lesson 2 Formal Verbal Communication in Business II Four Main Parts of a Presentation Delivery Skills What to Say When You Forget What to Say Presentation Language Focus Lesson 3 Cross-Cultural Communication in Business Six Fundamental Patterns of Cultural Differences A General View of Corporate Culture Decoding Body-language of North America Lesson 4 Business Etiquette Guidelines for Business Entertaining and Gift-Giving Acceptable Public Conduct in North America The Art of Small Talks Welcome Topics of Conversation Lesson 5 Contract English Main Characteristics of A Contract Elements of a Contract Commonly used Legal Terms Tips on Contract Lingo Lesson 6 Negotiation English What You Should Know Before Negotiating Negotiation Tactics Negotiation Language Focuses Lesson 7 Business Reporting Research Tools and information Sources For Earnings Performances and SEC Filing General Theory of The  Double Entry Accounting System The Contents and The Equation of A Balance Sheet Lesson8 Business News Reading Features and Styles of Writing in Western Business Journalism What is it in an Earning Report Idiomatic Usages and Set Phrases Often Used to Describe and Predicting Economic Development Lesson9 Interview English The ABCs of Job Interviews In North America Common questions guidelines to proper answers  Tell me something about your self  The tone-setting question Nonverbal Pitfalls to Watch For R~FURS틲IN PAGE  PAGE 17 6@FHjl dlz~>T` u l t #HJ^gq(-ʾaJ 5aJo(6fHq &5CJaJo( 5CJaJ 5CJo(5CJ5CJOJQJaJ o(o(jCJUmHnHu+5CJ OJQJRHaJ fHo(q &@BnpJLn`b 1$^`1$ ^` @  $a$|jj`b>: R  = t u VDd^$a$ 1$^`1$p1$^p 0 N `   7 Q k l t  8 VDd^8 #5a{.ZZVDd^HJ^ .Tfgq '(-=fM{VDd^$a$/EW~BCKc#VDd^CK 'B{{fcg j n ""##%%1&3&&#''v)z)* *r*v**--..1111<2>2N222223444y55666*66666p88 989990:N:w;;F= A 5aJo(H*o(5CJaJo( 5CJaJ6fHq &W#Bw `&'B"Lz{+VDd^$a$+BQz{hefAcdefg l n $1$a$1$VDd^ !!!)"]""""""#C#a#x#####.$s$$$$%(%P%t%%1$ 1$VDd^%%%%=&o&&&&#'['''';(l((( )+)u)v)w)x)y)z) *t*$1$a$ 1$VDd^1$t*v** ++ ,@,~,,-D-d------2.[.........8/ 1$VDd^1$$1$a$8/r///000&1t1111111=2>2N2T2[2c2j2r222222$1$a$1$ 1$VDd^22222222222*3_333334:4|4444445<5i5x51$ 1$VDd^x5y5555555556666(6666d777728G8o8p888$1$a$ 1$VDd^1$888999 989X9g9u99999:/:0:N:_:o:::::;/;R;g;1$ 1$VDd^g;v;w;;;;<><f<<<<'=E=F=V=|==>1>>>?@@ A A A A1$ 1$VDd^ A AAB B(B,BLBJElEsFFG HKKOOOOOOPZQQRR9UMUWWWWWWWWWXXY>Y@Z^Z[0[\/\\]]]^^W_l_`<``aa:aY}YY$1$a$1$ 1$VDd^YYY(Z?Z@Z^ZZZZ[[0[C[c[}[[[[\\/\D\\\\\]]1$ 1$VDd^]!].]H]V]r]]]]]]^@^_^s^^^^^^^_0_V_W_l____1$ 1$VDd^___``<`\``````aaaaa a aaaaaaaa:a>a$a$1$ 1$VDd^>a@aaaa-b>b?b@bAbvbbbbbbf$$Ifl!"   04 l` a $ & F$Ifa$$a$Taa>b?bAbvbbbbbb"cccccWdXd[dddedvdddde[e\e]e_e{ef g ggg"g$gRghhhiZi8jvjxjzj|jjjjjjݵ0J j0JU 5\o(OJQJ^Jo(0J5OJQJ\^J OJQJ^JOJQJ^JaJ5B*CJ\ph B*CJphCJo(5B*\o(ph B*phB*CJo(pho(5B*CJ\o(ph B*o(ph6bbb"cScwcccccccd8dWdXdf$$Ifl!"   04 l` a $ & F$Ifa$$a$XdYdZd[dvdddddddde)e?e\ef$$Ifl!"   04 l` a $ & F$Ifa$$a$\e]e^e_e{e>ff ggggRgghhh $ & F$Ifa$$a$f$$Ifl!"   04 l` ahhhi\ii8jxjzj|jjjjzxo&`#$$a$ 1$VDd^g$$Ifl!"   064 l` a & F$If$a$ jjjjjjjjjjjo(0JmHnHu j0JU0J jjjjjjjj 1$VDd^&`#$ 1h/ =!"#$% i4@4 ckeCJ_HaJmH nHsH tH@@@ h 1$$@&a$5CJ OJQJRHaJ A@ ؞k=W[SOF@F u w'$ 9r &dG$Pa$CJaJ. @. u 9r G$CJaJ)@ uxJ>@"J h $1$a$'5B*CJKHOJQJ\^JaJphW@1 p5\T !78Itu01BlmCDN| =tu 0N`7Qklt8#5a{.Z - f g h i j . 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