Anny Smith
　　D-90, 25th Street
　　Clewiston, FL, 0510
　　Cell: (123) 459 9784
　　Email:smith.anny@example.com
　　Career Profile:
　　To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization.
　　Professional strengths:
　　Possess seven years of experience in customer service
　　In-depth knowledge of basic operating systems
　　Flexible, attention to detail and ability to learn quickly
　　Possess excellent listening and responding skills
　　Ability to handle multiple tasks and solve customer queries efficiently
　　Possess good sales and customer service skills
　　Excellent administrative and organizational skills
　　Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues
　　Highly initiative to manage a busy workload without close supervision
　　Ability to build and maintain good relationship with customer
　　Educational Summary and Certifications:
　　Bachelor's degree in English from Daffodils Arts College in the year 19XX
　　Master's degree in English Language from university of XYZ in the year 19XX
　　Certification course in Communication skills from soft skills training center in the year 19XX
　　Professional Experience:
　　ABC Business Center Inc, State
　　20XX till date
　　Customer Care Officer
　　Responsible for dealing with customer relevant queries, complaints and request for information on products and services
　　Assigned the tasks of recording all communications between various parties
　　Handled the tasks of drafting documents as requested by Customer Care Manager
　　Prepared daily, weekly and monthly statistical reports
　　Responsible for generating ideas on ways to resolve problems and serve customers in a better way
　　Confirmed customer understanding of the solution and provided extra customer education as required
　　Techno Global Center Co Inc, State
　　20XX till date
　　Customer Care Officer
　　Assigned the tasks of processing customer orders as well as provides details about the products and services to customers
　　Handled the responsibilities of designing activities to improve business performance and customer satisfaction
　　Conducted needs-based selling by using non-scripted probing techniques to find customer requirements
　　Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests
　　Handled the tasks of preparing customer correspondence and updating customer files
　　Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization
　　Areas of Interest:
　　To apply my comprehensive customer service skills to meet the goals and objectives of the organization
　　To increase the sales and service of the organization by applying my excellent negotiation and customer service skills
　　Personal Details:
　　Name: Anny Smith
　　Date of Birth: XX/XX/19XX
　　Employment Status: Full time
　　Relationship status: Married
　　Reference:
　　Mr. Charlie Smith
　　Senior Customer Care Officer
　　Lopez Associates Co Inc, State
　　Cell: 123-589-3655
　　Email:smith.charlie@example.com