11.

M:I left 20 pages here to copy. Here is the receipt.

W:I'm sorry, sir. But we're a little behind. Could you come back in a few minutes?

Q:What does the woman mean?

A) She will give him the receipt later.

B) The man should make his own copies.

C) She has not got the man's copies ready.

D) The man forgot to make the copies for her.

12.

W:I hope you're not too put out with me for the delay. I have to stop by friends' home to pick up a book on my way here.

M:Well, that's not a big deal. But you might at least phone if you know you're going to keep someone waiting.

Q: What do we learn about the woman from the conversation?

A)She phoned Fred about the book.

B)She was late for the appointment.

C) She ran into Fred on her way here.

D)She often keeps other people waiting.