19. Complaining about a Tour
19.旅游投诉
A: I want to make a complaint about the all-day bus tour I took yesterday.
A:我想要投诉我昨天乘坐的全天巴士之旅。
B: I'm sorry you have a complaint.
B:很抱歉没让您满意。
A: I actually have a few complaints.
A:我确实有一些抱怨。
B: Please tell me what went wrong.
B:请告诉我怎么了。
A: We were stuck in traffic for an hour.
A:我们被堵了一个小时。
B: Well, that's out of our control.
B:好吧,那不是我们能控制的。
A: The bus had no air conditioning.
A:巴士上没有空调。
B: It was 60 degrees out yesterday though.
B:尽管昨天室外的温度是60度。
A: I want a full refund.
A:我想要全额退款。
B: I can't give you a full refund since you enjoyed part of the tour.
B:我不能给你全额退款因为你享受了部分观光。
A: How about a partial refund then?
A:那部分退款呢?
B: I will give you a partial refund for the unsatisfactory tour.
B:我将为不愉快的观光给您部分退款。
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