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Laundry do not Arrive on Time
衣服没有被及时送回
Room service.What can I do for you?
客房部。我能为您做什么吗？
This is room 2012.Where is my laundry? You promised to send to me this moming.
这是房间2012。我送洗的衣服呢？你们承诺今天早晨会送来的。
Well,let me check for you. I am sorry,sir. They mistook your order as a normal one. Actualty it's an express laundry, is that right?
让我查一下。很抱歉，先生，工作人员将您的单子当成了普通的订单，实际上您要的是速洗服务，对吗？
Yes.I ordered the express service．
是的，是要求速洗的。
Sir, we are terribly sorry for that.We will refund the charge and send your laundry to your room 3 hours later, is that all right?
先生，我们对此感到非常抱歉，我们将退还您的洗衣费，并会在3小时内将您的衣服洗好送到您的房间内。您觉得怎么样呢？
That's fine.
可以。
