1.“a la carte”源自法语,兼有形容词和副词的词性,表示“(菜)单点的”或“单点菜地”,例如:Food in this restaurant is a la carte.(这个饭店里的饭菜需要单点。)I often eat a la carte in a restaurant.(我在饭店吃饭经常单点菜吃。)与“a la carte”相对的是“table d'hote”,该词是名词,表示“套餐”,例如: Table d'h6te in a restaurant costs a fixed price and there are only a limited number of dishes to choose from.(饭店里套餐的价钱是固定的,能选择的菜的数量也很有限。)I'd like to see the table d'hote menu first.(我想先看一下套餐的菜单。)[qh]
文化洗礼[qh]
接听订餐电话的注意事项[qh]
1.铃响三声之内接起电话。使用标准服务用语:“Good morning/afternoon/evening. ( This is ) XX Restaurant. May I help you?"(早上好,下午好,晚上好!XX餐厅。请问有什么可以为您效劳的吗?)[qh]
2.电话铃声响起超过三声后接听的应向客人致歉!“Sorry to have kept you waiting.” (对不起,让您久等了。)[qh]
3.尽量不要让客人空等电话。需要查询时,要询问客人是愿意等候还是希望服务生在特定时间内打回电话:“Please hang on a minute. I'll check it for you.”(我帮您查一下,请稍等。)"Would you like to wait a moment or let me call you back later? "(请问您是愿意稍等一会儿,还是待会儿我给您打过去?)[qh]
4.信息记录完成后向客人复述一次:"May I repeat your order for you?"(我重复一下您的订单好吗?)然后请客人确认,并再次询问客人还有什么要补充的。"Is there anything else?"(请问您还有什么需要我放劳的吗?)[qh]
5.听不懂或者听不清客人讲话时,应请客人重复:“I beg your pardon?” (请再说一次好吗?)"Sorry, can you repeat it?"(抱歉,请您再说一次好吗?)或者请经理来听,“Could you wait a moment? I will ask our manager to talk with you.”(请稍等一下好吗?我请经理来跟您谈。)不明白的千万不要随意主观判断,以免误会了客人的意思。[qh]
6.接打电话时要保持正确的姿势,集中精力回答电话。不能一边吃东西一边讲电话。说话的时候要慢而清晰,并始终保持微笑。[qh]
7.通话结束时,无论是否达成预订都应礼貌地向客人致谢:"Thank you for calling. We look forward to having you with us." (谢谢您致电本店。期待您的光临。)[qh]