A: Hi. I don't want to keep this radio.
你好，我不想要这台收音机了。

B: No problem. May I have your receipt, please?
没问题。我能看下你的收据吗？

A: Sorry. I could not find it.
对不起，我找不到收据了。

B: We can't give you a refund without a receipt.
没有收据我们无法给你退款。

A: You know, I bought it at 3 p.m. yesterday.
你知道，我昨天下午3点买的。

B: I wish I could help you, but it's store policy.
我希望我能帮助你，但是这是商店规定。

A: Every rule has an exception.
每个规定都有意外。

B: Perhaps if you try customer service.
也许你可以去客户服务中心试试。

A: Yes, they might be able to help me.
是的，他们可能能帮助我。

B: They're upstairs. Good luck!
那在楼上。好运!