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Eva: Hi, I'm back! Hmm...your hair is pretty damaged, and you've got split ends.
Kelly: Really? What can I do?
Eva: Well, the trim should fix the split ends, but you might need a deep conditioning treatment.
Kelly: Umm, OK. Whatever you think will help.
Eva: I'm also going to add some layers to frame your face.
Kelly: Can you use the thinning shears on top, too? My hair is really thick.
Eva: No problem!
