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5. Never say "yes" on the phone; instead, say, "I'll get back to you." When you're actually speaking to someone, the desire to be accommodating is very strong, and can lead you to say "yes" without enough consideration. Along the same lines...
绝对不要在电话上说"好", 而是说:"等一会儿再和你联系".当你和某人交谈时,会有很强的迎合冲动,而且会让你不经充分考虑就答应对方.同理.....
