My name's William Kremer. It's often said that a good friend is someone who is there for the good times and for the bad times. But if your friend has some very bad news – what's the best way for you to react? Let's imagine that his or her marriage breaks down… or maybe a relative dies. What would you say? Well, this is a very difficult question, and of course the difficulty isn't just connected with language. Even if you're fluent in English, it's often very difficult to know what to say and how to react.
In this programme, I'll be talking to a colleague from BBC Learning English about how she reacted to her friend's bad news…

热身准备
当你的好朋友将自己的不幸遭遇告诉你，你要如何做出回应,才是最好的呢？这可不是一个简单的问题，就算是口语很流利的人，也会不知所措~~今天我们来学习一些处理此类问题的小技巧^^

William: So, I'm joined in the studio now by my colleague, Nuala O'Sullivan. And er,
Nuala, you once had to help a friend through a difficult time didn't you?
Nuala: Yes
William: Can you tell us a little bit about that?
Nuala: Well, erm, one Sunday morning, my friend came round to visit me, and you know, we were just having a cup of coffee and then she said 'My husband's left me'. Erm, so it was really… it was, it was really shocking. I mean, I think I just must have said 'Oh my god' or 'that's awful' or…, some kind of, something like that. But, rather than remembering what I said, I do remember going across the room to where she was and just giving her a huge hug… and I think that's… you know, I think that's the thing most people would do in that situation.

MUSIC
William: Nuala said that she was just having coffee with her friend when her friend told her that her husband had left her. How did Nuala react?
Nuala: I mean, I think I just must have said 'Oh my god' or 'that's awful' or…, some kind of, something like that.

Examples
Elena: Oh my god.
Matt: Oh my god.
Elena: Oh my god, that's awful.
Matt: That's terrible!

William: We don't say 'That's a pity' or 'That's too bad' when someone has really bad news. That's awful! That's terrible! These are good ways to react.
But, words aren't everything.
Nuala: Rather than remembering what I said, I do remember going across the room to where she was and just giving her a huge hug and I think that's…
William: Nuala gave her friend a huge hug – she embraced her.
William: You might want to show that your friend that you can imagine the way he or she must be feeling...

Examples
Elena: You must be feeling terrible!
Matt: You must be feeling absolutely awful!

William: Very often, we hear about someone's bad news from someone else. In this situation, it's perhaps better to go to your friend and offer help, than wait for your friend to come to you. But how can you raise such a difficult subject?

Examples
Elena: I heard about your news.
Matt: I heard about your terrible news.
Elena: I'm so sorry to hear about your news.
Matt: I'm so sorry to hear about your awful news.
Elena: Martin told me about what happened.

William: So, Nuala, how did you help your friend in the weeks after her husband left?
Nuala: Erm… the main thing was, that, I think in that situation, is actually just being able to listen… I think when people are going though a hard time, that's, you know, one of the key things that we all do is we're, we're just there to listen. And we say to them, you know 'Any time you want to talk, just come round or just give me a phone call' – you know, because I think when people are sad, that's the one thing that actually really does help – is being able to talk about it.

Examples
Elena: Any time you want to talk just come round
Matt: Any time you need to talk, just call me
Elena: If you ever want to talk about it, just say the word
Matt: If you ever need to talk to someone, you know where I am

William: Is that how you saw your role then, in the weeks that followed that announcement, that you were sort of, there to listen, or did you offer more
practical help in some way?
Nuala: There's, there's definitely a practical element, you know so, you know, you say things like 'If there's anything I can do just let me know' and you really do mean anything… and it could be something simple like going for shopping, or it could be babysitting or, you know, or listening, or any of those things.

Examples
Elena: If there's anything I can do just let me know…
Matt: If there's anything I can do just let me know…
William: OK Nuala, thank you very much.
Nuala: My pleasure.
William: You're a great friend.
And if you would like to find out more about today's words and phrases, and also take a quiz on the topic of reacting to bad news and supporting your
friends, then do check out the How To webpage on bbc learning english dot com.
Good bye!