PAUL: And then there's the bathroom light...it's getting quite annoying. It flickers quite badly and it’s giving me headaches. I'd really like to get that replaced right away.

AGENT: That's no problem.

PAUL: And then the last thing on the list is the kitchen curtains. They're torn.

AGENT: Oh, right. We do have quite a few spare ones in stock and can get those to you in the next week, if that’s alright with you?

PAUL: Yes, that'd be fine.

AGENT: Anything else?

PAUL: No, that's all.

AGENT: OK, fine. What we’ll do is get someone over to you this afternoon, if you're in.

PAUL: Well, I'm going to be out for a short time.

AGENT: Well you tell us your preferred times.

PAUL: Well the best lime is about 1 .00.

AGENT: I'll have to check that with him. And if he can’t make it then, what would be your second preference?

PAUL: Any time up to 5 pm would be fine.

AGENT: OK, I’ve made a note of that.

PAUL: Great, well thanks very much for your help.

AGENT: That‘s fine. Thank you for calling.

PAUL: Goodbye.

AGENT: Goodbye.