GAVIN: Can I arrange the policy over the phone?

DIANE: Sure,just let me get the details down.So that's Mr...

GAVIN: Gavin Murray,that's M-U-R-R-A-Y.

DIANE: And the address is?

GAVIN: It's 16C Biggins Street,South Hills.

DIANE: OK(writing) 16C Biggins Street,South Hills?

GAVIN: That's right,it's two words,'South Hills'.

DIANE: And your date of birth is?

GAVIN: 12 November 1980.

DIANE: And your contact number?

GAVIN: Home phone number is 9872 4855.

DIANE: Right...and er,...you're Australian?

GAVIN: No...I was born in London,although my mother is from Tasmanis.

DIANE: Really?Whereabouts?

GAVIN: Hobart.

DIANE: I see...interesting place.Now,are you working at the moment?

GAVIN: No,I'm a full-time student at Sydney University.

DIANE: Right,good.