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Lesson One Laundry's Late
G：Where's my laundry. It's 8:00 already and I haven't received my laundry yet
R：May I know your room number?
G:3406.
R：When did you send it?
G：This morning
R：I'll check with Housekeeping to see if your laundry has come back yet, I'll call you back shortly. Hello,MrMcGregor?This is Reception. The Housekeepers are delivering the laundry right now. They will come to your room soonWe're sorry for the delay.
Lesson Two Housekeeper Didn't Pick Laundry Up
G：The housekeeper never picked up my laundry today
R：I'm very sorryI'll send somebody to your room right away to pick it up
G：(angry)But I need these shirts washed for tomorrow! If I send them now they won't be ready for tomorrow,will they?
R：No,I'm afraid not
G：Why didn't the housekeeper pick them up this morning like he was supposed to?
R：I'm sorry,I'm not surePerhaps he forgot. I'm terribly sorry for the inconvenience. I'll speak to him about it.
