Good morning.Who is the Tour Leader,please?
It's me.
How do you do?My name is Lily.Welcome to our hotel.I'd like to reconfirm the schedule for the period of your stay.
I see.
Is there any change in the number of your group?
No
Very good,sir.Your check-out time is at 9:00 tomorrow morning.Has there been any change in your schedule?
Yes.We'd like to change to 9:30.
9:30.Certainly,sir.We will arrange a morning call at 8:00 a.m.Will that be fine?
That's OK.Thank you.
Could you place your bags in front of your room doors by 9:00 a.m.?The bellman will pick them up.Will there be anything else?
No,that's all.
If there's any change, could you tell the Front desk,please?
Sure.Thank you
Thank you.Enjoy your stay.