Dialogue B

(A：Operator B：Zhou Qiang)

A：Operator．Can I help you？

B：I'd like to make a person-to-person call to Beijing，China．Thenumber is 6634-6972，and I want to speak to Mr．Qin．

A：To Mr．Qin at 6634-6972？

B：Yes，that's right．

A：May I have your name and telephone number？

B：My name is Zhou Qiang，and the phone number is 756-3284．

A：Mr．Zhou，will you hold the line，please？

(Pause)

Mr．Zhou，there is no Qin at that number．Will you check thenumber again，please？

A：What the number I gave you，operator？

B：It's 6634-6972．

A：Oh，I'm sorry．It should have been 6634-6672，not 6972．I'vegiven you a wrong number．

B：Are you sure this time？

A：Yes．

B：OK．Let me try again．

A：Thank you．

Dialogue C

(A：Mrs． Charles B：Clerk)

A：Hello．This is Mrs．Charles．I'd like to buy a new car．Couldyou offer me a new type of the car，please？

B：Oh，Madam，buy what？

A：A new car．And I've got a small family，two children，and I haven't got a lot of money and…

B：Oh，oh，Madam，Madam．I'm afraid you have the wrong num-ber．

A：Isn't this the car store？

B：No．It's Mike's Sporting Goods．

A：Oh，sorry．Do you know the number for a car store，then？

B：No．I don't．I suggest you look in the phone book．

A：I'm sorry to have bothered you．

B：No problem．

Words and Expressions

beg vt．/vi．乞求；请求；恳求

pardon n．原谅，请再说一遍

come on 来吧；快点；出现，上演

check v．制止；控制；检查，核对

offer v．/n．提供；提出；提议

v．呈现，出现

type vt．打字；拍发

madam n．夫人，女士，太太，小姐

store v．贮藏，贮存，商店

goods n．商品，货物，财产

suggest vt．建议，提出

phone book 电话簿

problem n．难题，问题