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商务交际高手 Lesson3:Apology and explanation

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Situational conversations

Dialogue one I was caught up in a traffic jam

A: I am sorry, I am late, I was caught up in a traffic jam.

B: Poor you.

A: Have you been waiting long?

B: No, I just got here.

Dialogue two it’s no big deal

A: I am so sorry Mr. Green.

B: what is it?

A: I have just spilled my coffee on your gloves.

B: Don’t worry about it, it’s no big deal.

Dialogue three Am I the last guest to arrive

A: Sorry to be late, am I the last guest to arrive?

B: Yes, VIPs always are, so it’s quite alright, and you are very important person at this party.

A: Oh, please, don’t.

B: I was just kidding, now let me introduce you to Mr. Wars.

Dialogue four I own you an apology

A: I own you an apology Mr. Green.

B: What do you mean?

A: I am terribly sorry that I yield at you in the team meeting last Thursday.

B: Oh, that, please forget it, I know you don’t mean to do that.

A: That’s very kind of you to say so.

Dialogue five I have been waiting for one hour

A: I have been waiting for Mr. Cook for one hour.

B: I am sorry, but he is still in a meeting.

A: While, how much longer do you think it will be?

B: He should finish soon.

Dialogue six I forgot to get it fixed

A: Is the overhead projector ready for the presentation

B: Oh, sorry, I forgot to get it fixed.

A: But I told you to have someone to fix it weeks ago.

B: I know, I am so sorry, the meeting totally slipped my mind, I have been so busy that I didn’t have time to call the repairman.

A: I don’t want to see this happen again.

B: I don’t know what to say. Let me go and see if I could borrow one.

Dialogue seven this report is unacceptable

A: I want to talk to you about this report you gave to me.

B: Anything wrong?

A: well, I found quite a few spelling mistakes here.

B: Oh, I do beg your pardon.

A: This report is unacceptable

B: I know, I can’t tell you how sorry I am. I was so careless, what shall I do now?

A: You have got to retype this entire report.

B: I will do it right away.

A: Please make sure it doesn’t happen again.

B: It won’t, I promise.

Dialogue eight it was entirely my fault

A: Helen, I missed my meeting this afternoon.

B: What meeting?

A: The meeting that you were supposed to remind me of.

B: Oh, my…I completely forgot.

A: Do you have a good excuse?

B: It was entirely my fault.

A: I should have reminded you.

B: This would be better not happen again, I expect you to do better in the future.

A: Thank you for understanding.



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