21. quality control: how to ensure that a company consistently maintains quality control standards
22. product promotion: how to make effective use of the media when promoting a new product or service
23. product management: the importance of teamwork for the effective management of projects
24. health and safety: how to develop a responsible attitude among staff to the health and safety requirements of accompany
25. technology: the importance of computer skills for the workplace of the future
26. communications: how to ensure that e-mail is used appropriately by staff for internal and external communications
27. staff development: how to administer a staff budget effectively
28. market research: the importance of finding out about customers’ habits and attitudes
29. financial management: how to identify ways of reducing costs in a company
30. communication: how to achieve an effective working relationship between different departments within a company
31. communication skills: the importance of understanding cultural differences when working in an international environment
32. personnel management: the importance of providing employees with clear job descriptions
33. company growth: how to ensure that company growth proceeds at the optimum rate
34. time management: how to manage a heavy workload effectively
35. health and safety: the importance to a company of having a health and safety policy
36. human resources: how to ensure that staff at all levels receive appropriate feedback on individual performance
samples（部分口语试题参考答案）
1、Customer relations: how to maintain customer interest in a company’s products
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