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Dear
We have received your letter acknowledging receipt of the items we mailed to you and noticing us to cancel shipment of your order for those items which are back ordered.
We will be issuing you a refund as soon as we have completed the necessary paperwork for your account.
We would like to take this opportunity to thank you for shopping through [name] Our new [specify] catalog should be arriving at your home shortly， and I believe you will be pleased by some of the beautiful choices our buyers have made this season.
Thank you for your patience and understanding and for providing us with the opportunity to be of service to you.
Dear
Thank you for your order. At this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers.
We will hold your order for arrival of the merchandise， and ship shortly thereafter. Unfortunately， we cannot provide you with a specific shipping date at this time.
Thank you for your anticipated patience in this matter.
Dear
Thank you for your kind letter regarding your exceptional treatment by one of our employees. A copy of your letter has been forwarded to the personnel department and will be included in the employee's file.
So seldom is it that a customer takes the time to write a letter of appreciation， that I feel moved to reward your initiative.
Please accept the enclosed certificate， which， when presented， will entitle the bearer to a ten percent discount on the merchandise being purchased at that time.
This is but a small token of our appreciation of customers such as you， upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace.
Again， on behalf of our entire organization， a heart-felt thank you.
Dear
Because Mr. Jones is out of the office for the next two weeks I am acknowledging receipt of your letter dated May 20， l983. It will be brought to his attention immediately upon his return.
If I may be of any assistance during Mr. Jones' absence，please do not hesitate to call.
