Writing 1 hour 10 minutes

　　Part one

　　Question 1

　　●The graphs below show the performance of a European country’s manufacturing and agricultural

　　Sectors in terms of exports and imports between 1991 and 2001.

　　●Using the information from the graphs, write a short report describing the general movements in exports, imports and the resulting balance of trade

　　●Write 120-140 words

　　Part two:

　　Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words.

　　Question 2:

　　●The Managing Director of your company or organization has announced that reports on performance are to be produced by all departments. Your Hear of Department has asked you to produce the report about your department for the Managing Director.

　　●Write the report for the Managing Director, explaining:

　　A What aspects of your department function most effectively

　　B Which aspect is most in need of improvement

　　C How this improvement could be achieved

　　Question 3

　　●You work for an employment agency. The following is part of a letter you have received from a customer:

　　The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff.

　　●Write a letter to the customer:

　　A apologising for having sent the unsatisfactory temporary worker

　　B giving reasons for what happened

　　C explaining why what happened was exceptional

　　D offering some sort of compensation to the customer

　　Question 4

　　●Your Managing Director has decided that the company’s website should be improved and has asked you to consider ways of going about this.

　　●Write a proposal for the Managing Director:

　　A Sunmarising the strengths and weaknesses the current website

　　B suggesting new services and information to be provided through the website

　　C explaining the benefits the improvements would bring.

Listening

　　Part one:

　　Question 1-12

　　●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)

　　●As you listen, for questions 1-12. complete the notes, using up to three words or a number.

　　●After you have listened once, replay the recording.

　　The business Master Class

　　Arrangements for participants

　　1 The event will take place over

　　2 Seminar organized by

　　3 The title of the last session will be

　　4 To use the New City Hotel car park, delegates must obtain a Dr Sangalli

　　5 Dr Sangalli has advised many

　　6 The name of his consultancy is

　　7 He is the author of

　　8 In Europe, he is the best-known

　　The Business Master Class

　　9 to become more

　　10 to establish new

　　Two outcomes of session:

　　11 design your own

　　12 take away documents containing actual

　　Part two

　　Questions 13-22

　　●You will here five different business people talking about trips they have recently been on.

　　13

　　14

　　15

　　16

　　17

　　A to supervise staff training

　　B to hold job interviews

　　C to introduce new policy

　　D to visit possible new premises

　　E to observe working practices

　　F to meet a new manager

　　G to sign a new contract

　　H to deal with a complaint

　　Task two-problem

　　●For question 18-22, match the extracts with the problem, listed A –H

　　●For each extract, choose the problem described

　　● write one letter (A-H) next to the number of the extract

　　18

　　19

　　20

　　21

　　22

　　A I forgot a document

　　B My hotel was noisy

　　C I was late for meeting.

　　D I didn’t understand some figures.

　　E The service at my hotel was bad.

　　F I had some wrong information

　　G I didn’t have an interpreter.

　　H I experienced computer problems.

PART THREE

　　Question 23-30.

　　●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children’s clothing.

　　23 What is said about the ownership of Jenkins?

　　A the founder has sold the company to someone else.

　　B Jenkins has merged with another company

　　C There has been no change of ownership.

　　24 What does the Human Resources manager see as the main external threat to Jenkins?

　　A Their retailers are becoming less willing to pay their prices.

　　B Consumers are buying more top-of-the-range children’s clothes.

　　C More and more companies are producing children’s clothes.

　　25 The Human Resources manager sees the company’s main strength as the fact that

　　A It has several long-term contracts

　　B it makes products of high quality

　　C its distribution system is efficient

　　26 The Human Resources manager believes that Jenkins’ main weakness at present is that

　　A the machinery is inadequate for current requirements

　　B the management style is out of line with modern demands

　　C the relation between management and workers are poor.

　　27 According to the Human Resources manager, why do many machinists choose to leave?

　　A They think that they can get better paid work elsewhere.

　　B They feel that too much is expected of them

　　C They lack confidence in the company’ future

　　28 When working to produce a batch of clothes

　　A each team is responsible for a particular operation

　　B each member of the team produces a complete item

　　C each person carries out one part of the production process

　　29. What change has been made to range of goods?

　　A A smaller number of items is produced

　　B Each item is now made in smaller quantities.

　　C Fewer new styles are introduced each year.

　　30 What is said about the machinists?

　　A More of their work is falling below the required standard.

　　B Some of them are earning less than they used to.

　　C They have to spend longer learning to operate new machines.

　　That is the end of the Listening test. You now have ten minutes to transfer your answers

Speaking 16 minutes

　　Part one:

　　In this part, the interlocutor asks question on a number of work-related and non-work related subjects to each candidate in turn. You have to give information about yourself and express personal opinions.

　　Part two

　　The candidate chooses one topic and speaks about it for approximately one minute. One minute’s preparation time is allowed.

　　A Customer relations: the importance of making customers feel valued

　　B company growth : the importance to a company of controlling expansion

　　C Marketing: how to ensure that agents maintain a high level of effectiveness when representing a company

　　Part Three:

　　In this part of the test, candidates are given a topic to discuss and are allowed 30 seconds to look at the prompt card, before talking together for about three minutes.

　　Afterwards, the examiner asks more questions related to the topic.

　　For two candidates

　　Staff Suggestion Scheme

　　Your company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.

　　Discuss, and decide together:

　　●How to set up the scheme so that all staff feel they can contribute

　　●How suggestions from members of staff could be evaluated.

　　For three candidates

　　Staff suggestion scheme:

　　You company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.

　　Discuss, and decide together:

　　●How to set up the scheme so that all staff feel they can contribute

　　●How suggestions from members of staff could be evaluated

　　●What kinds of rewards would be suitable for suggestions made.

　　Follow-on questions ：

　　●Which kinds of companies can benefit most from suggestion schemes?

　　(why?)●What other methods can companies use to generate ideas for improvements?

　　●What other ways are there of increasing staff involvement in a company?

　　●In what ways can companies obtain suggestion or comments from customers?

　　●How important are new ideas for companies in maintaining competitiveness? Why?