PART FOUR

　　Questions 21 - 30

　　· Read the article below about a method of learning languages for business people.

　　· Choose the best word from the opposite page to fill each gap.

　　· For each question 21 - 30 mark one letter A, B, C or D on your Answer Sheet.

　　· There is an example at the beginning (0).

　　Language learning for the busy executive

　　If you've ever been told by your boss to improve your knowledge of a foreign language you'll know that ……(0)…… doesn't come quickly. It generally takes years to learn another language well and constant ……(21)…… to maintain the high standards required for frequent business use. Whether you study in a class, with audiocassettes, computers or on your ……(22)…… sooner or ……(23)…… every language course finishes and you must decide what to do next if you need a foreign language for your career.

　　Business Audio Magazines is a new product designed to help you continue language study in a way that fits easily into your busy schedule. Each audiocassette ……(24)…… of an hour-long programme packed with business news, features and interviews in the language of your choice. These cassettes won t teach you how to order meals or ask for directions. It is ……(25)…… that you can do that already. Instead, by giving you an opportunity to hear the language as it s really spoken, they help you to ……(26)…… your vocabulary and improve your ability to use real language relating to, for example, that all-important marketing trip.

　　The great advantage of using audio magazines is that they ……(27)…… you to perfect your language skills in ways that suit your lifestyle. For example, you can select a topic and listen in your car or hotel when away on business. No other business course is as ……(28)…… And the unique radio-magazine format is as instructive as it is entertaining. In addition to the audiocassette, this package includes a transcript with a business glossary and a study ……(29)…… The components are structured so that intermediate and advanced students may use them separately or together ……(30)…… on their ability.

　　Example: A B C D

　　20 A gain B result C success D outcome

　　21 A exercise B performance C practice D operation

　　22 A self B individual C personal D own

　　23 A after B then C later D quicker

　　24 A consists B includes C contains D involves

　　25 A insisted B acquired C asserted D assumed

　　26 A prolong B extend C spread D lift

　　27 A allow B let C support D offer

　　28 A adjustable B flexible C convertible D variable

　　29 A addition B supplement C extra D manuscript

　　30 A according B depending C relating D basing

PART FIVE

　　Questions 31 - 40

　　· Read the article below about meetings.

　　· For each question 31 - 40 write one word in CAPITAL LETTERS on your Answer Sheet.

　　How to make more of meetings

　　You should know what ends you want to achieve in a meeting before it starts and prepare for it (0)……reading any papers circulated beforehand, and carefully thinking about (31)…… you want to say. This may sound rather boring, but solid preparation is the key to successful meetings: A great (32)……of time and energy can be wasted through simple lack of planning.

　　The most important issues are not always given the most time in the general running of meetings. People are often unwilling (33)…… discuss important budgetary matters because they do not fully understand them, but (34)…… becomes an expert when it comes to discussing the colour of the new curtains, or what type of coffee to buy The discussion of (35)…… trivial matters as these, therefore, should be saved until the end of the meeting.

　　During the meeting it is essential to stick to the agenda so (36)……to avoid the common problem of repetition. At the same time you (37)…… to be sensitive to other people s ideas and feelings, and never lose your temper. Be prepared to accept (38)…… implement a suggestion that is contrary to (39)…… own ideas if it is an improvement on them; such honesty and flexibility are signs of good leadership and earn respect.

　　Finally, remember that when a decision is made it is important to act (40)…… it and to honour all the commitments you have made in the meeting.

　　PART SIX
　　Questions 41 - 50

　　· In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text.

　　· For each numbered line 41 - 50, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet. The exercise begins with two examples (0) and (00).

　　Customer care

　　0 Apart from ensuring that an efficient electricity supply for our

　　00 customers, NatElectric provides an invaluable service in other areas

　　41 as well. While our Customer Helpline (charged at local rates) is the

　　42 first point of contact with when you want to make an enquiry and

　　43 we receive a huge number of calls from customers - on

　　44 average, there are 50 000 calls a one week. Available 24 hours

　　45 a day, seven days a week, 365 days a year, our Helpline on advisors

　　46 aim at to answer 95 per cent of all calls within 15 seconds. There

　　47 are more than 200 advisors, working in around the clock to

　　48 provide for this service, backed by a further 80 support staff

　　49 who do handle any necessary paperwork. Although our target

　　50 is to reply to letters within 10 working days, NatElectric regularly responds within

　　three to four days, and we are especially proud of the standards achieved by our

　　customer relations team.