[by:¿É¿ÉÓ¢Óï¡«www.utensil-race.com]
[00:05.24] Passage 1 Since I started working part time at a grocery store, I have learned that a customer is more than someone who buy something.
[00:18.10] To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping card.
[00:28.13] One of the first things customers forget is how to count.
[00:33.18] There is no other way to explain how so many people get in their express line,
[00:39.04] which is clearly marked 15 items or less, with 20, 25 or even a cart load of items.
[00:48.58] Customers also forget why they came to the store in the first place.
[00:54.20] Just as I finish ringing up an order, a customer will say, °Oops, I forgot to pick up a fresh loaf of bread.
[01:03.02] I hope you do not mind waiting while I go get it.
[01:06.57] Five minutes later, he's back with the bread, a bottle of milk, and three rolls of paper towels.
[01:14.43] Strange is that seems customers also seem to forget that they have to pay for their groceries.
[01:22.24] Instead of writing a check or looking for a credit card while I am ringing up the groceries,
[01:28.53] my customers will wait until I announce the total.
[01:32.55] Then, in surprise, she says, °Oh no, what did I do with my check book?
[01:40.12] After 5 minutes of digging through her purse, she borrows my pen because she's forgotten hers.
[01:48.08] But I have to be tolerant of customers because they pay my salary, and that's something I can not afford to forget.
[??:??.??] Question26.
[01:57.33] What does the speaker say about customers ' entering the grocery store?
[??:??.??] Question27.
[02:07.12] Which customers are supposed to be in the express line?
[??:??.??] Question28.
[02:15.19] What does the speaker say some customers do when they arrive at the check out counter?
[??:??.??] Question29.
[02:25.38] What does the speaker say about his job at the end of the talk?