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[00:00.00] I also have some materials about specific rules in mediation.
[00:03.37] Will that help?
[00:05.14] Very.
[00:06.26] It is very important to state specific rules about the clients will be allowed to behave during mediation sessions.
[00:13.58] That is a very essential step to create a positive environment.
[00:17.37] For example, the clients must treat each other with respect.
[00:21.36] They may not shout at the other person or interrupt them when they are speaking.
[00:26.05] After the rules have been established, each client will take a turn speaking directly to the mediator.
[00:32.39] They will state their point of view concerning the problem.
[00:35.13] If they are having difficulty, the mediator will facilitate the process by asking questions like" what's been going on between the two of you?"
[00:44.26] or" how has this problem affected you?" Another thing the mediator will do is to rephrase statements that sound very aggressive and accusatory.
[00:53.31] For example, if Robert is mad at Vicky, he might say something like this," the problem is Vicky's always late.
[01:02.05] She has no respect for my time. She always keeps me waiting." To avoid having Vicky get angry when she hears this,
[01:15.30] the mediator might say something like this," So you feel really frustrated and impatient when you arrive promptly and then have to wait a long time for the other person."
[01:24.40] When both have finished sharing their sides of the story with the mediator, the mediator will list and clarify the problems.
[01:31.19] In the case of Robert and Vicky, the mediator could say," There seems to be problem finding a way to organize time that is comfortable for both of you."
[01:40.30] Sarah, have you got the point?
[01:42.58] Yes, Professor Haltman.