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Ticketmaster’s Taylor Swift chaos triggers US Senate antitrust hearing

A US Senate antitrust panel will go ahead with a hearing on the lack of competition in the country’s ticketing industry after Ticketmaster’s problems last week managing the sale of Taylor Swift tickets.

Tickemaster’s parent company, Live Nation, has blamed presale problems for Swift’s Eras tour – the pop superstar’s first US tour in five years – on “unprecedented demand” and an effort to keep out bots run by ticket scalpers.

After registered fans struggled with glitches for hours to get tickets in the presale, and tickets quickly began appearing for resale for as much as US$22,700, Ticketmaster cancelled sales to the general public. It later claimed the demand for Swift tickets “could have filled 900 stadiums”.

Swift has said it was “excruciating” for her to watch fans struggling to secure tickets and that she had been assured Ticketmaster could handle the demand.

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