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商务英语 如何有效沟通(1)

来源:可可英语 编辑:Ceciliya   可可英语APP下载 |  可可官方微信:ikekenet

Hello. My name's Ronnie.

大家好,我是Ronnie。
Are you a mother or a father, or a teacher or someone? Are you someone? Are you a human? Me too.
你是一位母亲还是父亲,是老师还是什么?你是什么人?是人么?我也是。
I want to tell you something that's really, really cool and amazing.
我想告诉你们一些非常非常棒的事。
The way that we speak to students or the way that you speak to children or even other people,
我们跟学生说话的方式,或是跟孩子甚至其他人说话的方式
if you're a boss or you are a manager of someone or of a company - it's very, very important the way that you speak to people
如果你是老板或是公司经理——我们跟别人说话的方式非常非常重要
because if you are very direct with people, they will not respond to you, and they will close down, they will lose their confidence,
因为如果你跟别人说话非常直接,他们可能不会回复你,他们会封闭自己,失去信心,
and they will not do what you need them to do. I'm a teacher. Surprise.
他们不会做你需要他们做的事情。我是一名老师,惊喜吧。
And in a classroom, there is certain language that you can use to help students motivate them...to help motivate students,
在课堂上,你可以使用一些特定措辞来帮助学生们激励他们,帮助激励学生,
and there's also certain language that you can use with children or with employees to help motivate them or encourage them.
也有一些特定的语言你可以用在孩子或员工身上来帮助激励或鼓励他们。
So, what I'm going to teach you today is English phrases that you probably use,
所以今天我将教给大家一种可能会用到的英语短语,
and maybe they're not getting the results that you need in your place of work, at home with children, or in a classroom.
或许你在公司、在家里和孩子在一起或在课堂上没有得到想要的结果。
And the reason why is it's because how people react to what you say.
原因是因为人们你对所说的话的反应方式。
If someone throws you negative energy, you're not going to respond very well to them.
如果别人向你投入负面能量,你也不会好声好气地回复他们。
For example, if you're upset and someone says:
例如,如果你很难过,有人说:
-'Just relax. Don't worry.' -'Don't tell me to relax. I'm angry.'
-‘放轻松。不要担心。’-‘别告诉我让我放松,我很生气。’
The worst thing you can do is tell someone to relax, because it makes it worse.
告诉别人放松是最糟糕的做法,因为这会使事情变得更糟。
So, I'm going to go through some harsh phrases and how to make them softer to encourage people to get them to do what you want.
所以我要讲一些严厉的短语以及如果让其措辞更温和,以鼓励大家,让他们做你想做的事情。
'Manipulation' is another word. So, as a teacher, I know that sometimes students do not understand something.
换句话说是‘操控’。作为老师,我知道有时候学生们对一些事情不理解。
Now, I know because of their faces; they have a blank stare, or they look around, or they look at the ground.
我知道这些是因为他们的面部表情;他们很茫然,四处张望,看着地板。

如何有效沟通(1)

So, as a teacher, you say: 'Okay. Do you have any questions?' And, of course, you are shy.

作为一名老师,你会说:‘好了,大家有什么问题吗?’当然你很害羞。
You don't want to ask the teacher a question. Maybe you will look stupid if you ask the teacher a question.
你不想问老师问题。或者你觉得向老师提问很傻。
So, teachers, instead of saying: 'Do you have any questions?' and waiting in silence, it would be better to say: 'I'm here to help. Please ask me.'
所以老师们不要问:‘大家有没有什么问题?’然后教室一片安静,你们最好是说:‘我来这是来帮助大家的。请向我提问吧。’
It's the same thing if you are in a job, or you are the manager of someone, or you are the boss of someone.
如果是在工作中,或者你是经理老板,也一样。
Instead of saying: 'Do you have any questions?' you can be nice and say: 'I'm here to help you, so please ask me questions. Feel free to ask me questions.'
不要问:‘你们有没有什么问题?’你可以友好地说:‘我是来帮助大家的,所以请向我提问。请随意问我问题。’
This makes you more approachable. 'Approachable' means easier to talk to, because you need to make sure that the people respect you,
这会让你更平易近人。‘Approachable’指的是好说话,因为你需要确保大家尊重你,
and then you can have a good relationship, whether it be in the classroom, at a job, or with your children, or anyone really.
然后你们就拥有了良好的关系,不论是在教室、工作中,不论是和孩子或是任何人。
'Why don't you understand? Oh my god, you're so stupid.' So, obviously there is a problem; maybe with instructions, or language, or communication.
‘你为什么不理解呢?天啊,你太蠢了。’所以很明显是哪里出问题了;可能是指令、语气或沟通。
Instead of asking the person: 'Why don't you understand?' because they don't know why they understand, you could say something like:
不要问别人:‘你为什么不理解呢?’ 因为他们也不知道为什么,你应该这样说:
'Oh, hey. Let me show you again.' Or: 'Let me tell you again how to do it.'
‘噢,让我来在给你们演示一遍。’或者说:‘我再跟你说一遍该怎么做。’
Again, you're taking the person and making them help you. You want to help the person.
你是在让那个人帮助你。你想帮助那个人。
You don't want the person to feel stupid or feel not good about themselves; you want to encourage people in a classroom,
你不是想那个人感觉自己很蠢或很差劲;你是想鼓励班上的学生,
you want to encourage your children to learn. As soon as you stop doing that, people shut off; they don't want to learn from you,
你想鼓励你的孩子去学习。一旦你停止这么做,人们就会封闭自己;他们不想跟着你学,
they don't want to take guidance from you, especially in a job. You're supposed to be a leader if you're a manager.
他们不想要你的引导,尤其是在工作中。如果你是经理,那么你应该是一个领导。
You're supposed to give people guidance. And if you don't do that properly, no one's going to follow you.
你应该给别人引导。如果你做法不当,就没人会跟着你。
Your team, it's not going to work too well. So: 'Shut up! Oh my god!'
你的团队就不会好好工作。所以:‘闭嘴,天啊!’
I understand, as a parent, children are loud, or in a classroom the classroom gets crazy; students are loud.
我知道,孩子们很吵闹,或者课堂上的学生们会很疯;学生很吵。
You want to just scream: 'Shut up!' or 'Be quiet!' Okay, do it.
你想要尖叫:‘闭嘴!’或者是‘安静!’好的,可以这么做。
But if that doesn't work, another method you could say is, especially to children: 'Please speak in a quieter voice.'
但如果这样不起作用,你可以试试这么说,尤其是对孩子:‘说话声音请小一点。’
So, maybe your kids are running around the house, screaming and yelling, or they're just so excited: 'Wah! Oh my god!' That's good.
所以或许你的孩子在家里到处跑,尖叫吵闹,或者他们只是非常兴奋。
It's good to show excitement, but it's better to say to them: 'Please talk in a quieter voice.
展现自己的兴奋是可以的,但是最好是对他们说:‘请小声说话。
Please be more quiet. You don't have to stop talking, but just keep the level down.'
请安静一点。不用闭嘴,但声音要小一点。’
There's something I think from The Simpsons, and they had a thing: 'Inside voice and outside voice.'
我想到了《辛普森一家》,他们有‘室内音和室外音。’
So, when you go outside, you have to speak louder because there's more interference; when you're inside, your voice should be quieter.
当你去外边的时候,你要大点声,因为外边干扰更多;当你在室内的时候,声音应该小一点。
So, some people say: 'Use your inside voice', which means be a little quieter. Do you know people that use their outside voice all the time?
一些人会说:‘用室内音说话’,这指的是声音小一点。你知道大家一直都使用室外音说话的吗?
Like on the phone: 'Hey, Mom! How's it go-...' Hey. Don't yell at the phone; your Mom can hear you.
比如讲电话:‘嗨,妈妈!你怎么...’ 喂,别冲着电话喊叫;你的妈妈听得见。

重点单词   查看全部解释    
yell [jel]

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v. 大叫
n. 大喊

 
silence ['sailəns]

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n. 沉默,寂静
vt. 使安静,使沉默

 
stare [steə(r)]

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v. 凝视,盯着看
n. 凝视

 
respond [ris'pɔnd]

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v. 回答,答复,反应,反响,响应
n.

联想记忆
guidance ['gaidəns]

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n. 引导,指导

 
understand [.ʌndə'stænd]

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vt. 理解,懂,听说,获悉,将 ... 理解为,认为<

 
encourage [in'kʌridʒ]

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vt. 鼓励,促进,支持

联想记忆
react [ri'ækt]

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vt. 作出反应
vi. 起反应,起作用,反攻

联想记忆
manipulation [mə.nipju'leiʃən]

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n. 操纵,控制,窜改

 
communication [kə.mju:ni'keiʃn]

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n. 沟通,交流,通讯,传达,通信

 

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