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Welcome back to Tip Top Trading where things aren't going too well.
欢迎回到Tip Top Trading，这里事情进展的不妙。
Anna negotiated a deal with a client in France but now they claim they've been ripped off!This has got to get sorted – quickly.Oh Denise, what exactly did they say?
安娜与法国客户协商了一份合同，但是现在他们称自己被剥削了！这件事要快点解决。丹尼斯，他们具体说什么了？
Something about them agreeing a price for 5,000 lemons and then being offered a better price by another company.
他们同意了5000个柠檬的价格，然而其他公司给的价格更好。
That'll be Tutti Fruity – they want our business.Sounds like they're going to get it, unless you sort it out.Maybe you should work out some new figures.
那肯定是Tutti Fruity，他们想抢我们的生意。听起来他们要得手了，除非你能解决。也许你应该计算出新的数目。
Figures? Is there something wrong with my figure – am I too fat?No Anna!
身材？我的身材怎么了，我太胖了吗？不是的，安娜！
Your numbers – work out a new price, see if you can squeeze the price of lemons – maybe you can price Tutti Fruity out of the market.
你的数目，算出新的价位，看看是否能从柠檬中削减出价格，也许你就能以价格把Tutti Fruity赶出市场了。
Hmm, somebody else has said that.Yes it was me Anna!
有人也这么说过。是的，是我，安娜！
Do your calculations, see if you can offer a better deal and price Tutti Fruity out of the market.
算算吧，看看是否你能提供更好的协议，用价格把Tutti Fruity赶出市场。
OK.I could sell them cheaper but there would be less profit.Well, less profit is better than no profit.
好吧。我可以卖的价格低点，但是利润就少了。利润少点总比一点利润都没有强。
And who knows, if this goes well, it might lead to more contracts.But it's down to you now to make that call.But what am I going to say?
谁知道呢，如果事情顺利，将会带来更多的合同。但现在是由你来打电话决定了。但我要说什么呢？
Be friendly and say… I'm sorry to hear you're not happy with our price.
礼貌的说，很抱歉听说你对我们的价格不满意。
Tell them Tip Top Trading prides itself on quality products and good value for money.
告诉他们 Tip Top Trading以优质的产品和物有所值的价格为豪。
And flatter them and say they are a valued customer and their business is very important to us.And what shall I say about the price?
奉承他们并说他们是重要的客户，他们的生意对我们很重要。关于价格，我要怎么说？
Tell them you can match the price of our competitors.Match the price. Right. Thanks.OK, I had better call them.
告诉他们你能给出我们竞争者匹配的价格。匹配的价格，没错，谢谢。好，我最好打给他们。
Bonjour. Fruit Traders International.Oh, erm, hello, is that Monsieur Brown?Oui. Yes.This is Anna… from Tip Top Trading.I was sorry to receive your message.
你好，Fruit Traders International公司。你好，是布朗先生吗？是的。我是Tip Top Trading的安娜。收到你的留言，我感到很抱歉。
Yes, well. I thought we were doing good business and then another company called me and offered me a much better deal.Yes, I understand.
是的。我以为我们生意谈得很好，但是另一家公司打给我提供了一份更好的协议。是的，我懂。
I’m sorry to hear you're not happy with our price… but hopefully we can sort something out?Oh yes?
很抱歉听到你不满意我们的价位，但是希望我们可以解决此事？是吗？
You are a valued customer and your business is very important to us… and we would love to see our Imperial Lemons on display in the restaurants and shops of France.
你是重要的客户并且你的生意对我们很重要，我们很乐意看到皇家柠檬展示在法国的餐馆和商店里。
That's a nice touch Anna, well done!So?So, I've done some calculations and we can offer you a better price.
干得漂亮，安娜，做得好！所以呢？所以我做了一些计算，我们可以给你提供更好的价位。
But Tutti Fruity can offer us a good price.I'm sure they can but… we… we…Yes Anna?
但Tutti Fruity提供给我们的价格非常好。我肯定他们会这样，但我们……怎么样，安娜？
…at Tip Top Trading we pride ourselves on quality products and good value and I think we can match Tutti Fruity's price… in fact I know we can beat it.
Tip Top Trading以优质的产品和物有所值的价格为豪。我认为我们能给出Tutti Fruity匹配的价格。事实上我们可以超过他们。
I see. That's good to hear but…We'll give you an extra 10% discount – but obviously we would like you to make a bigger order.
我明白了，听你这么说很好但……我们另外给你10%的折扣，但显然我们希望你的订单量更大。
Oh, a bigger order.I will have to have a think about this.
更大的订单。我会考虑一下的。
Yes, of course, but please let me know as soon as you can before someone else snaps up this offer.
当然，但是请在别人抢先取得这份订单前尽快通知我。
Merci. Au revoir. －Ah, merci, au revoir.Excellent work Anna!I can see why she's got the job now.But will her sales tactics pay off?
谢谢，再见。－谢谢，再见。干得好，安娜！我知道为何她能得到这份工作了。但她的销售策略能成功吗？
Let's remind ourselves of some of the great lines that Anna used in trying to resolve a tricky sales deal…
让我们回顾一下安娜在处理棘手的销售订单时用到的好句子。
I'm sorry to hear you're not happy with our price.Tip Top Trading prides itself on quality products and good value for money.
很抱歉听到你对我们的价格不满。Tip Top Trading以优质的产品和物有所值的价格为豪。
You are a valued customer and your business is very important to us.We can match the price of our competitors.
你是重要的客户并且你的生意对我们很重要。我们能给出我们竞争者匹配的价格。
Well done Anna.It looks like you may have saved that deal.Saved the deal? Is there a problem?
干得好，安娜。看起来你挽救了这个订单。挽救了这个订单？有问题吗？
Well, Tutti Fruity has tried to undercut our price but I think I may have saved the deal we had with International Fruit Traders in France.
Tutti Fruity想要削减我们的价格，但是我认为我可能挽救了与法国International Fruit Traders公司的订单。
Yes, Anna offered a lower price for a bigger order and they're having a think about it.
是的，安娜以更低的价位争取到了更大的订单，而且他们会考虑一下。
Crumbs. If the deal's not complete I think you need to get out to France and seal the deal.
天啊。如果协议没有达成，我认为你应该去法国达成协议。
I want you and Tom to fly out there as soon as possible and do some schmoozing.
我想让你和汤姆尽快飞往那里，和他们好好谈谈。
Oh! You and Tom hey?That's enough Denise!This should be fun.Find out what happens next time on English at Work. Bye.
你和汤姆哦。够了，丹尼斯！这应该会很有意思的。下次再来English at Work看看发生了什么，再见。
