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The HP Changengine technology makes it possible to pull the process logic outside of the application. This allows customers to change the business logic without changing the application, thus dramatically speeding up how rapidly they can re-engineer their business processes. We have already introduced two software solutions based on this technology. HP AdminFlow is a software product that automates internal administrative processes. Examples include IT service request automation, automation of travel and expense reporting, and human resource management automation. Sumitomo Life Insurance has used this solution to change hundreds of processes quickly, as they prepare for industry deregulation. HP SmartContact is the integration technology that manages multiple customer contact channels, such as telephony, the Internet, fax, and electronic mail. Blue Cross of California, a major health-insurance provider, has used this approach to create an integrated "virtual" call center that has greatly improved the productivity of their customer-service representatives the satisfaction of their customers. We also have plans to offer a supply-chain solution based on HP Changengine. HP imaging technology is going to play a major role in E-business, making possible applications like electronic catalogs, remote medical diagnostics and insurance-claim processing, to name just a few.
惠普Changengine技术可在应用程序之外处理过程逻辑。这可使客户改变业务的逻辑，而无须变更应用程序，因此大大地加快了他们重新设计其业务过程的速度。我们已推出两项基于这一技术的软件解决方案。惠普AdminFlow是一种可使内部管理过程自动化的软件产品。其例子包括IT服务请求自动化、旅费报销自动化以及人力资源管理自动化。日本的Sumitomo人寿保险公司在准备解除行业管制时，就利用这一方案迅速改变了数百项过程。惠普SmartContact是一种集成技术，可用于管理多用户联系通道，例如电话、互联网、传真以及电子邮件。加利福尼亚州的一家大型的健康保险公司“蓝十字”就利用这一方式，创建了综合的“虚拟”客服中心，极大地提高了客户服务代表的工作效率，以及客户的满意率。我们还计划推出基于惠普Changengine的供应链解决方案。惠普的成象技术将在电子业务中起到重要的作用，实现诸如电子编目、远程医疗诊断以及保险索赔处理等应用程序。
