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【视频欣赏】
【听力文本】
Pick your words and prepare your manner carefully if you really want to help with advice and criticism.
You Will Need
A plan of attack
Respect for others
Knowledge of the issue
Listening skills
Humility
Step 1: Reflect and prepare（想好自己要说的）
Reflect on what you want to say to the person and prepare a clear message. Be honest with yourself regarding any ill will you might harbor.
Step 2: Maintain respect（尊重对方）
Maintain unconditional respect for the person. Everyone, including you, is doing the best they can.
Step 3: Know the situation（了解整件事）
Document and praise the other’s efforts, intentions, and accomplishments. Before raising reservations about their performance, be complimentary.
Try to conduct the conversation privately, away from prying eyes.
Step 4: Listen closely（仔细聆听）
Ask questions and invite them to explain their view of things. This could change the criticisms you offer.
Step 5: Consider their power to absorb（考虑对方的承受能力）
State your case, taking into account their compromised power to absorb information in such a tense circumstance.
Step 6: Criticize the behavior（就事论事）
Criticize the behavior, not the person. Accept criticism as well, knowing that mistakes are normal for everyone.
Follow the Golden Rule of treating others as you would be treated in all your dealings with others.
Step 7: Expect realistic results（争取有实质性的结果）
Expect no more from others than you would from yourself. Craft achievable goals with their participation so you’re both on the same page.
Step 8: Reinforce the message（强调对方应该如何改正）
Reinforce the message to get agreement on what both parties understood, and what the plan for correction will be.
